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Vango Lifetime Guarantee
All Vango products are designed and manufactured to exacting standards and are guaranteed to be suitable for the end purpose intended. This means that should this product fail during normal usage as a result of a component, material or manufacturing fault, excluding fair wear and tear (which includes colour fading), then the product will be repaired or replaced at Vango’s expense and discretion. This guarantee is only valid when products are used for recreational purposes, which do not include commercial usage i.e. hiring, use by outdoor centres etc.
Repairs to damage caused by accident, improper care, use in inappropriate conditions, normal wear and tear will be carried out where possible at a reasonable charge. Please ensure that all products are clean and dry prior to being returned, as failure to do so may result in the product being returned to you un-inspected, which may in turn impact upon any warranty claim.
No consequential loss may be claimed under this guarantee. This guarantee in no way affects your statutory rights.
If you think your product is faulty then you should first contact thetentteam who will be happy to liase with Vango on your behalf.
